Terms of Sales

The Société Artisanale du Cristal, whose registered office is located at 65 Avenue Georges Clemenceau, 06220, Vallauris.

The share capital of € 7622, registered with the Trade and Companies Register of Antibes, under the number siren / Siret 41150814600023, and the VAT identification number: FR 18411508146, represented by Valery Klein, as manager, Duly authorized for the purposes hereof.

The company can be reached by e-mail: artisanducristal06@gmail.com

By clicking on the contact section accessible via the homepage of the site, you will find all the contact details. 

On the one hand, And the natural person or legal process to the purchase of products and services of the company, Hereinafter,

"Buyer", or "Customer" On the other hand, He has been exposed and agreed upon The following: 


The Seller is a publisher of crystal products and services exclusively intended for consumers, marketed through Internet sites ( http://www.artisanducristal.com).

The list and descriptions of the goods and services offered by the Company can be consulted on the above mentioned sites

Article 1: Purpose and general provisions.

These General Terms and Conditions of Sale conclude the rights and obligations of the parties in the context of the online sale of products offered by the Seller.

These General Terms and Conditions of Sale (CGV) frequent to all sales of products, made through the company's websites that are integrated into the contract with the Buyer and the Seller.

The Seller reserves the right to modify the present, at any time by the publication of a new version on its website.

The GST are available as of the date of payment (or the first payment in case of multiple payments) of the order.

These General Terms and Conditions are available on the Company's website at the following address: https://www.artisanducristal.com/pages/conditions-generales-de-vente.

The company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click.

The Customer declares to have read and understood all the General Terms and Conditions of Sale and, if applicable, the Particular Conditions of Sale to a product or a service and accept them without restriction or reservation.

The Customer acknowledges that he / she receives the advice and information necessary to obtain the relevance of the offer to his / her needs.

The Client declares to be able to contract legally under French law or to represent the physical or moral person for which he commits himself.

In the absence of evidence to the contrary, the information recorded by the Company constituting proof of all the transactions. 

Article 2: price

The prices of the products sold through the Internet sites are indicated in Euros exclusive of taxes and precisely determined on the pages of descriptions of the Products. They are also indicated in euros all taxes included (VAT + other possible taxes) on the page of order of the products and without specific expenses of dispatch.

For all products shipped outside the European Union and / or DOM-TOM, the price is calculated without taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be chargeable in certain cases. These rights and sums are not the Seller's responsibility. They are the responsibility of the buyer and liability (declarations, payment to the competent authorities, etc.).

The Vendor invites you to obtain a resume in the correspondent areas. The Company reserves the right to modify its prices at any time for the future.

The cost of telecommunication to the Company's Internet sites is borne by the Client.

If applicable, also delivery costs.

Article 2.1: Price - example of an illegal clause

The Company reserves the right to change the prices at any time of products purchased on subscriptions by the consumer.

Article 3: conclusion of the online contract

The Customer for carrying out a series of steps specific to each product offered by the Seller in order to carry out his order. However, the steps described below are systematic:

➢ Information on the essential characteristics of the Product;

➢ Choice of the Product, choice of options and indication of essential data of the Customer (identification, address ...);

➢ Acceptance of these General Terms and Conditions of Sale.

➢ Verification of the elements of the order and, where appropriate, correction of errors.

➢ Follow-up of instructions for payment and payment of products.

➢ Delivery of products. The Customer will then receive confirmation by e-mail of the payment of the order, as well as an acknowledgment of receipt of the confirming order.

It will receive a .pdf copy of the present general conditions of sale.

For the products delivered, this delivery is made to the address indicated by the Client. In order to carry out the order correctly and in article 1316-1 of the Civil Code, the Customer undertakes to provide truthful identification.

The Seller reserves the right to refuse the order, for example for any abnormal demand, carried out in bad faith or for any legitimate reason.

Article 4: Products and services

The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites. The customer attests to having received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract.

The Seller undertakes to honor the Customer's order within the limit of the stock of Products.

Available only.

Failing this, the Seller informs the Customer. This contractual information are presented in detail in French.

In accordance with French law, they are the subject of a summary and a confirmation when the order is validated.

The parties agree that the illustrations or pictures of the products offered for sale have no contractual value.

The duration of the validity of the offer of the Products and their prices is specified on the Company's websites as well as the minimum duration of the proposed contracts when these relate to a continuous or periodic supply of products or services.

Unless otherwise stated, the rights granted herein are only granted to the individual signing the order (or the person holding the email address).

In accordance with legal provisions concerning compliance and latent defects, the Seller refunds or exchanges the defective products or does not correspond to the order.

The refund can be requested in the following manner: the product must be returned in its original packaging and packaged in the same manner as at the reception to ensure that it arrives intact.

The return of the goods is the responsibility of the customer.

Article 5: Retention of title clause

The products remain the property of the Company until the full payment of the price. 

Article 6: Terms of delivery

The products are delivered to the delivery address which was indicated at the time of the order and the indicated time.

This delay does not take into account the time required to prepare the order.

When the delivery requires an appointment with the Customer, contact the company 24 hours before it can make its arrangements.

When the Customer orders several products at the same time they may have different delivery times forwarded according to the following modalities: as of finalization of the manufacture the goods the customer will be warned of the departure of his order.

In case of delay of dispatch the Artisan of the Crystal will make its maximum to inform the customers of the time of manufacture. In the event of delayed delivery, the Customer has the possibility to resolve the contract under the conditions and modalities defined in Article L 138-2 of the Consumer Code.

The Seller then proceeds to the refund of the product and the "go" costs in the conditions of Article L 138-3 of the Consumer Code.

The Seller makes available a telephone contact point (cost of a local call from a fixed telephone) indicated in the order confirmation email in order to follow up the order.

The Seller recalls that at the moment the Customer has physical possession of the products, the risks of loss or damage of the products are transferred to him. It is the customer's responsibility to notify the carrier of any reservations on the product delivered.

Article 7: Availability and presentation

Orders will be processed within the limit of our available stocks.

In case of unavailability of an article for a period exceeding 2 working days, you will be notified immediately of the foreseeable delivery times and the order of this article can be canceled on simple request.

The Customer may then request a credit for the amount of the item or its refund.

Article 8: Payment

Payment is due immediately upon order, including for pre-order products.

The Customer can make the payment by credit card or Paypal.

Cards issued by banks domiciled outside France must be international bank cards (Mastercard, Visa, or American Express).

Secure online payment by credit card is made by our payment service provider.

The information transmitted is encrypted in the best way and can not be read during transport on the network of Stripe and Paypal.

Once payment is initiated by the Customer, the transaction is immediately debited after verification of the information.

In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay which is given by card is irrevocable.

By communicating his banking information at the time of the sale, the Customer authorizes the Seller to debit his card of the amount relating to the indicated price.

The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it.

In case of error, or inability to debit the card, the Sale is immediately canceled and the order canceled. 

Article 9: Period of retraction

In accordance with Article L. 121-20 of the Consumer Code, "the consumer shall have 14 days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception , Where applicable, the costs of return ".

"The period referred to in the preceding paragraph runs from the time of receipt for the goods or from the acceptance of the offer for the supply of services".

The right of withdrawal can be exercised by contacting the Company in the following way: by mail or by mail RAR.

The seller agrees to reimburse the returned items if necessary provided that they return in their original packaging and in perfect condition.

If the right of withdrawal is exercised within the aforementioned period, only the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs will be borne by the Customer.

The returns of the products are to be made in their original state and complete (packaging, accessories, notice ...) so that they can be re-commercialized in new condition; They should, if possible, be accompanied by a copy of the purchase receipt.

Article 10: Guarantees

According to the law, the Seller assumes two guarantees: of conformity and relative to the hidden defects of the products.

The Seller reimburses the buyer or exchanges the products apparently defective or not corresponding to the order made.

The request for reimbursement must be made in the following way: by mail or by mail with the proof of purchase.

The Seller recalls that the consumer:

- has a period of 2 years from the issue of the goods to act with the Seller

- that he can choose between the replacement and repair of the property subject to the conditions provided by the art, apparently defective or not corresponding.

- that he is exempt from proving the lack of conformity of the goods during the six months following the delivery of the goods.

- that, except second - hand goods, this period shall be extended to 24 months from 18 March 2016.

- that the consumer may also assert the guarantee against the hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he may choose between the resolution of the sale or a reduction in the sale price (Provisions of articles 1644 of the Civil Code).

Article 11: Complaints

In this case, the Buyer may submit any complaint by contacting the company using the following contact information:

-Par mail: artisanducristal06@gmail.com

-Par courier RAR:  Artisan of the Cristal 65 Avenue Georges Clemenceau, 06220, Vallauris.

Article 12: Intellectual Property

Rights Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller.

No assignment of intellectual property rights is realized through these TOS.

Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 13: Force majeure

The fulfillment of the obligations of the seller at the end of the present contract is suspended in the event of the occurrence of a fortuitous event or of force majeure which would prevent its execution.

The seller will notify the customer of the occurrence of such an event as soon as possible.

Article 14: nullity and modification of the contract

Should one of the provisions of this contract be canceled, such nullity would not result in the invalidity of any other provisions which shall remain in force between the parties.

Any modification of the contract is valid only after written agreement signed by the parties.

Article 15: Protection of personal data

In accordance with the Data Protection Act of 6 January 1978, you have the rights to interrogate, access, modify, oppose and rectify personal data concerning you.

By adhering to these general conditions of sale, you consent to our collecting and using this data for the execution of this contract.

By entering your email address on one of the sites of our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners.

You can unsubscribe at any time. Simply click on the link at the end of our emails or contact the data controller (the Company) by letter RAR. We monitor the attendance at all of our sites.

To do this, we use tools such as Shopify and SendinBlue.

Article 16 Limitation of Liability

It is stipulated a limiting clause of responsibility of the Seller for the realization of the service A 20 euros.

Article 17: Applicable law

All the clauses included in the present general conditions of sale, as well as all the buying and selling transactions which are covered, submissions to French law.